TERMS AND CONDITIONS
See our FREQUENTLY ASKED QUESTIONS page for more useful information.
CNCHeads.co.uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at SALES @ CNCHEADS.CO.UK
Our Contact details:
CNCHEADS.CO.UK / ricwood.com
Units 1-7 Oakfield Road Davenport Stockport SK3 8SG United Kingdom
Phone: 0161 483 4810
Fax: 0161 483 6817
Email: SALES @ CNCHEADS.CO.UK
VAT Registration Number UK 511 6356 72
Making A Purchase – Making a purchase could not be easier. Just browse our website and call.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
Once an Order has been accepted, the Customer may only cancel all or part of the Order under an agreement reached with the Company on the conditions for such total or partial cancellation.
Off the shelf items – A restocking fee of 10% of the order value shall be paid by the Customer.
Special build projects – On cancellation or revocation of an Order by the Customer, the Customer shall compensate the Company for any damages caused to the Company, including as a minimum consequential damages and loss of profit at a rate of 30 % of the total price of the cancelled or revoked order.
Shipping And Handling – call for details.
Delivery Schedule
We deliver your order right away. We will normally send your order to you in 3-5 business days . International orders are generally received in under 14 days. For all special build projects, a deposit will be required on receipt of your order. No goods will despatched or work commenced until you have paid your deposit.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Guarantee We guarantee your satisfaction. All of our products come with a 12 month no quibble guarantee subject to the following conditions.
Reaching Us
If you need to reach us, please email us on sales @ cncheads.co.uk, alternatively, you can call on International +44 161 483 4810 or fax us on 0161 483 6817 or write to us at Units 1-7 Oakfield Road Davenport Stockport SK3 5SG United Kingdom
Privacy Policy
We do not disclose buyers information to third parties. Cookies are not used on this site.
Deadlines
We will make our best efforts to work within the timeframe given to the Customer when the order is placed. Should matters arise that are outside our control, this may extend the timeframe. Deadlines are also subject to change if the invoice is not paid on order date.
Returns Policy
WARRANTY CONDITIONS
Please read the following important information
First check your cylinder head against your old one to make sue that you have received the correct type, also please retain the box for the exchange unit to go in. [This does not apply to customers that have had their own head unit reconditioned] If there are any differences please call us immediately, DO NOT fit the cylinder head.
MACHINING SERVICES
1. When any machine services are carried out, it is the responsibility of the engine builder to be happy with the machining quality and tolerances achieved. Any problem after the engine is built will be the responsibility of the engine builder.
ENGINE BUILDING
1.Race engines or engine components have no warranty given or implied due to the nature and extreme conditions involved.
FITTING A CYLINDER HEAD
1. If your previous cylinder head failed for any reason you must identify the root cause of your head failure.
2. We strongly recommend a workshop manual be obtained proir to fitting.
3. Before you fit your new cylinder head you must have your radiator pressure tested and flow tested by a radiator specilist. If the report finds the radiator blocked or leaking you must have a new one fitted to validate our warranty terms, please retain the radiator report.
4. Make sure that the top of the engine block is free from old gaskets or dirt before fitting and check for flat.
5. You must replace all gaskets and head bolts with new quality parts [diesel cylinder heads must have the correct thickness head gasket fitted]
6. Use the correct manufacturer’s torque specifications
7. Re-time the crank, camshaft and injector pump with the correct timing kit.
8. Check thermostat, all water pipes and heater matrix.
9. Do not hesitate to call us if you are having difficulties. We will be happy to help.
EXCHANGE UNITS
All our cylinder heads are sold on an exchange basis.
Exchange costs are simple and is standard practice for many automotive parts based on used parts. If you order a head from us, we normally require your existing cylinder head in exchange. We charge the exchange fee in addition to the cost of the new head. When we receive your head and it is checked and accepted, we credit your credit card with the exchange fee. If you don’t have a head to exchange we charge the exchange fee in addition to the head price.
Please contact us as soon as the exchange unit is ready for collection. We will then arrange for our carriers to collect it. Please make sure that you put in all the exchange parts in the box and seal it well. If we do not receive the exchange unit with all parts back after four weeks of the invoice date, you will be surcharged 350.00 plus VAT.
WARRANTIES
We are aware we are dealing with modified engines of various states of tune , built and maintained by people of various skill levels. We will stand by our 12 month warranty but need to impose reasonable conditions.
The purchaser must adhere to all of the warranty conditions to validate any warranty claim.
1] The cylinder head must be prepared and fitted by a competent tradesman using all new gaskets, head bolts and cambelts [where applicable]. Proof of this will be requested upon receipt of claim.
2] An adequate service history is presented by a competent tradesman to include:
3] Oil and filter change
4] Compliance of manufacturers recommended tightening torque sequences.
5] Cam timing, injection and pump timing to comply with manufacturers specifications.
6] The radiator must be flow checked and pressure tested at the time of fitting by an independent radiator specialist and a report issued at that time. If the report states that the radiator is blocked or leaking in any way, it must be replaced immediately.Failure to do this or present an adequate report within two days of this claim will immediately invalidate any warranty.
7] cncheads.co.uk takes no responsibility, nor does it accept any liability for repairs, transport or any other out of pocket expenses unless authorised in writing by us. We are explicitly not responsible for labour and associated parts and materials costs (gaskets, oil etc) which may be incurred in the removal and refitting of a cylinder head which may have a fault. We hereby limit our liability under this warranty to the repair or replacement of the head itself.
8] Should the head need to be returned under a warranty claim, then the purchaser must contact us immediately. Under no circumstances should the cylinder head be stripped internally unless written permission is given us.
9] All cylinder heads carry a 12 month warranty, providing you adhere to the warranty terms and conditions above.If you do have a problem with the cylinder head supplied we will instruct our carriers to collect the unit immediately for us to inspect. We also request that the radiator report and the gaskets used be sent with the cylinder head. The cylinder head and parts will then be put through the following tests to find the cause of the cylinder head to fail.
A] Pressure test to find any cracks
B] The valves and seats tested
C] The cylinder head will be checked for distortion
D] The valves will be checked to see if they were deck heighted efficiently
E] The camshaft will be checked
90% of failed cylinder heads are caused by overheating, incorrect valves / injector timing [diesels], broken cam / timing belts, faulty leaking hoses, faulty thermostat and blocked or leaking radiators.
The cause of the cylinder head failure must be identified before refitting a new unit, otherwise the problem will occur again. If we find that the cylinder is faulty due to our workmanship we will repair the fault free of charge or offer a replacement and cover all delivery charges. Cylinder heads that have failed and are not down to our workmanship will be returned to you and you will be charged a delivery and testing fee.
CYLINDER HEAD CANCELLATION ORDER NOTICE
Please note that all “cylinder head” repairs and supplies can not be cancelled or returned once work has been started. Your statutory rights are not affected.
All Orders and contracts are made and accepted within the jurisdiction of English Law